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What You Need to Know About Playing at euromillions

Our Terms & Conditions set out how your account works, what happens when you deposit and withdraw through DANA, OVO, GoPay and QRIS, and how we settle disputes.

Account rulesPayment termsWithdrawal processPlayer rightsSupport access

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Core Terms That Shape Your Experience

euromillions Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create your euromillions account, you confirm you are of legal age where local law permits and that you meet eligibility criteria set by the jurisdictions we serve. Your account is for personal use only; multi-accounting, account sharing and any form of fraud are prohibited.

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Deposits made via DANA, OVO, GoPay and QRIS are processed immediately once verified. Withdrawals are subject to identity verification and may take 1–3 business days to reach your linked payment method. We hold the right to suspend your account if you breach these terms, attempt fraud,
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or engage in prohibited betting patterns. All gameplay is subject to random number generation testing and third-party audit where local law permits. You agree that disputes will be resolved through our support team first; escalation procedures are detailed in our support section.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

Contact Us If You Have Questions

HOW WE PROTECT YOU

Data Security, Account Safety and Your Rights

Encryption and data handling

All personal information — your name, payment details and account history — is encrypted in transit and at rest. We do not sell your data to third parties. Account data is retained for the life of your account plus seven years for regulatory compliance.

Cookie and tracking policy

We use cookies to keep you logged in, remember your language preference and prevent fraud. You can manage cookie settings in your browser; disabling them may limit account functionality. We do not use cookies to track you off-site.

Account verification

Before your first withdrawal, we verify your identity via government ID and proof of address. This one-time check protects your account from unauthorized access and ensures payouts reach only you.

Dispute and refund requests

If you believe a charge was unauthorized or a transaction went wrong, you have 30 days to file a dispute. Our team investigates and responds in writing with evidence or a refund decision within five business days.

Request account changes

You can request corrections to your account name, payment method or contact email by submitting a form in the Help menu. Changes take effect within 24 hours; withdrawals pause during the update to prevent misdirection.

Policy updates and notice

We notify you of material changes to these Terms via email at least 14 days before they take effect. Non-material updates are posted here; continued play means acceptance. You can request a full policy copy at any time.

Answers to What Players Ask Most

Deposits and play depend on local law. If you're in a supported region, DANA, OVO, GoPay and QRIS deposits work the same everywhere. Your account access depends on your registered location. If you move, update your address in account settings within 14 days.

Deposits clear instantly, but withdrawals require verification if it's your first time. Once verified, withdrawals via your linked DANA, OVO, GoPay or QRIS account typically arrive in 1–3 business days. Bank holidays may add time.

Go to the login page and tap 'Forgot Password' to reset via email. If you think your account was compromised, contact live chat immediately and we'll lock it while we investigate. Never share your login with anyone.

Minimum deposit is Rp 50,000 via any payment method. Maximum deposit and withdrawal limits depend on your account age, verification status and local payment provider rules. Check your account limits in the Wallet section.

By clicking 'Create Account,' you confirm you've read and agree to these Terms. This includes rules about gameplay, payment processing, account suspension and dispute resolution. You can request a copy anytime via support.

If we close your account for a breach of Terms, we'll notify you in writing and give you 30 days to request a withdrawal of any remaining balance. Funds are returned via your original payment method once verification is complete.

Email support with a formal data request or deletion notice. We'll provide a copy of all stored data within 14 days, or permanently delete your account and erase personal information where law allows. Some records are kept for compliance.

What You Need to Know About Playing at euromillions

Contact Us If You Have Questions

Data Security, Account Safety and Your Rights

Encryption and data handling

Cookie and tracking policy

Account verification

Dispute and refund requests

Request account changes

Policy updates and notice

Answers to What Players Ask Most

01 What happens if I deposit from a city like Denpasar or Yogyakarta — are there any location restrictions?

02 Can I withdraw my money the same day I deposit?

03 What if I forgot my password or suspect someone accessed my account?

04 Are there limits on how much I can deposit or withdraw?

05 What does 'Terms & Conditions acceptance' mean when I open an account?

06 If euromillions closes my account, do I lose my remaining balance?

07 How do I request my personal data or delete my account?

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